Privacy Policy – YouUp

Last updated: 12/01/2025

At YouUp, we respect your privacy and are committed to protecting the personal data of our users. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

• Registration Data: Name, email address, phone number, date of birth, CPF (when required);

• Financial Data: Payment and transaction information (e.g., PIX);

• Usage Data: IP address, device type, browser, location, game preferences;

• Cookies & Similar Technologies: To enhance user experience on our platform.

2. How We Use Your Data

We use your information to:

• Create and manage your account;

• Process payments and withdrawals securely;

• Provide customer support;

• Send promotional messages (with your consent);

• Improve platform functionality and security;

• Comply with legal and regulatory obligations.

3. Data Sharing

We do not sell or rent your personal information. Your data may only be shared with:

• Authorized service providers (payments, hosting, support);

• Legal or regulatory authorities when required by law;

• Marketing partners or affiliates (with prior consent).

4. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including:

• Data encryption;

• Restricted access to sensitive information;

• Continuous security monitoring.

5. Your Rights under LGPD

In accordance with Brazil’s General Data Protection Law (LGPD), you have the right to:

• Access your personal data;

• Correct inaccurate data;

• Request data deletion or anonymization;

• Revoke consent at any time;

• Request data portability.

To exercise these rights, contact us at privacidade@youup.me.

6. Cookies

We use cookies to enhance site functionality, analyze user behavior, and personalize content. You can manage cookie preferences via your browser settings.

7. Data Storage & Retention

Your information is stored on secure servers and retained only for as long as necessary to fulfill legal, contractual, and business purposes.

8. Underage Users

YouUp is intended only for users aged 18 and above. We do not knowingly collect data from minors.

9. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

📧 Email: privacidade@youup.me

📱 WhatsApp: +55 11 91234-5678

🕒 Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Brasília Time)

YouUp is committed to your privacy. Play responsibly.